Astrodyne TDI is looking to hire a Customer Service Representatives for Power who will provide a high level of professional sales support and account management services to Astrodyne TDI customers, Regional Sales Managers, and Manufacturing Representatives. In addition, the Customer Service Representative will identify and evaluate fundamental issues with the customer and internal staff, providing direction for internal communications to internal staff from Sales, Marketing, Engineering, Operations, and Finance, and maintain constant communication with the customer. The CSR will interpret and disseminate information, prepare reports and determine the appropriate mode of communication.
Job Responsibilities: (include the following, other duties may be assigned)
Education & Experience:
A minimum of a 4 year Bachelor’s Degree is required; a BA in Business Administration is preferred with 1 – 3 Years of experience. This candidate must have proficient analytical and problem-solving skills in order to evaluate and assess complex scenarios regarding revenue forecasting, purchase order details and return processing. This individual must be fluent in writing, speaking, and understanding English. There are no direct reports, but requires the ability to influence and drive other organizations to delight the customer.
· Intermediate working knowledge of Microsoft Excel, Word
· Database, Enterprise Resource Planning Systems (ERP), and Customer Service Relationship Management (CRM) tool knowledge is a plus
Due to Military affiliations, we are unable to sponsor candidates who require a Visa. Candidates MUST be a US Citizen or a Permanent Resident/Green Card Holder.
Astrodyne TDI provides equal employment opportunities to all employees and applicants. Our culture is one that provides opportunities for employee involvement, growth, and development. Astrodyne TDI offers competitive salary, paid time off, robust healthcare benefits, and 401(k).