Customer Service Representative

Job Locations US-NJ-Hackettstown
ID
2022-1142
Category
Administrative/Clerical
Type
Full Time

Overview

Position Summary:

 

Astrodyne TDI is looking to hire a Customer Service Representatives for Power who will provide a high level of professional sales support and account management services to Astrodyne TDI customers, Regional Sales Managers, and Manufacturing Representatives. In addition, the Customer Service Representative will identify and evaluate fundamental issues with the customer and internal staff, providing direction for internal communications to internal staff from Sales, Marketing, Engineering, Operations, and Finance, and maintain constant communication with the customer. The CSR will interpret and disseminate information, prepare reports and determine the appropriate mode of communication.

Responsibilities

Job Responsibilities: (include the following, other duties may be assigned)

  • Provide support to Customers, Manufacturing Reps and Regional Account Managers
  • Primary contact for customers regarding purchase orders, forecasts, expedites, change order requests and may include service returns
  • Monitor customer backlog to maintain optimum performance and efficiency for each shipment
  • Represent the customer and Regional Sales person internally to provide excellent customer service and ensure customer satisfaction
  • Process RMA transactions, credit and debit memos and cancellation requests as required
  • Maintain integrity of Master Data, including customer ship/bill information, Inco terms, customer contact information, etc.
  • Generate Standard Product quotes from Marketing supplied price lists
  • Process purchase orders received from all channels including web ecatalog, email, fax, etc., and ensure order review and transfer to Operations for execution occurs
  • Assist Accounting with A/R collections and other Customer payment related issues
  • May include processing Military Service Returns and New Production Orders that require access to the WAWF and Exostar systems
  • May include accessing select customer’s portal for invoicing, ECR/ECNs, or to retrieve any information or notifications related to Astrodyne TDI products and business
  • May include participating in customer visits or audits

 

Qualifications

Education & Experience:

 

A minimum of a 4 year Bachelor’s Degree is required; a BA in Business Administration is preferred with 1 – 3 Years of experience. This candidate must have proficient analytical and problem-solving skills in order to evaluate and assess complex scenarios regarding revenue forecasting, purchase order details and return processing. This individual must be fluent in writing, speaking, and understanding English. There are no direct reports, but requires the ability to influence and drive other organizations to delight the customer.

 

Technical Skills/Knowledge:

 

· Intermediate working knowledge of Microsoft Excel, Word

· Database, Enterprise Resource Planning Systems (ERP), and Customer Service Relationship Management (CRM) tool knowledge is a plus

 

Due to Military affiliations, we are unable to sponsor candidates who require a Visa. Candidates MUST be a US Citizen or a Permanent Resident/Green Card Holder.

 

Astrodyne TDI provides equal employment opportunities to all employees and applicants.  Our culture is one that provides opportunities for employee involvement, growth, and development.  Astrodyne TDI offers competitive salary, paid time off, robust healthcare benefits, and 401(k).

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